Refusionspolitik

Refund & Return Policy

We proudly offer a 60-day money-back guarantee, which means you have 60 days after receiving your item to request a return.

Our Commitment to Customer Satisfaction

At MelloTouch, we are committed to delivering high-quality skincare technology and ensuring our customers have a positive experience with our products.

Because LED light therapy works gradually and supports your skin’s natural renewal process, visible improvements may take several weeks of consistent use. Individual results may vary depending on skin type and usage consistency.

If you experience any issues or are not fully satisfied with your experience, we encourage you to contact our support team before requesting a return. Our specialists are happy to help you get the best possible results from your device.

Your satisfaction is important to us, and we are here to help every step of the way.

Eligibility for Returns

To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You will also need the receipt or proof of purchase.

To start a return, please contact us at:

support@mellotouch.com

Items sent back to us without first requesting a return will not be accepted.

Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

Damages and Issues

Please inspect your order upon arrival and contact us immediately if the item is defective, damaged, or if you receive the wrong item. We will evaluate the issue and make it right as quickly as possible.

Non-Returnable Items

For hygiene and safety reasons, certain products may not be eligible for return if they have been used or show excessive signs of wear.

We also cannot accept returns for:

• Gift cards

• Final sale items

Exchanges

The fastest way to exchange an item is to return the original product and place a new order once the return has been approved.

European Union 14-Day Cooling-Off Period

If the order is shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.

The item must be unused, in the same condition that you received it, and in its original packaging.

Refunds

Once we receive and inspect your return, we will notify you if the refund has been approved.

If approved, your refund will be processed to the original payment method within 10 business days.

Please note that banks and payment providers may require additional time to process the refund.

If more than 15 business days have passed since your refund was approved, please contact us at:

support@mellotouch.com