Shipping policy

Shipping Policy

Order Processing

All orders are processed within 1–3 business days after payment is successfully completed. Once your order has been processed, you will receive a confirmation email with tracking information as soon as it becomes available.

Shipping Times

Estimated delivery time is typically 7–14 business days depending on your location.

Please note that shipping times may vary depending on your country, local postal services, and customs processing.

International Shipping

We ship worldwide. Orders may be fulfilled from different warehouses depending on product availability and delivery destination.

Customs, import duties, and local taxes (if applicable) are the responsibility of the customer and may vary by country.

Shipping Delays

While we do our best to ensure timely delivery, delays may occasionally occur due to circumstances outside our control such as customs inspections, weather conditions, transportation disruptions, or carrier delays.

Address Changes

If you need to update your shipping address, please contact our support team as soon as possible at:

support@mellotouch.com

Please note that once an order has been shipped, we may no longer be able to modify the delivery address.

Order Cancellations

Orders can only be cancelled before they have been processed and shipped. If you wish to cancel your order, please contact us as soon as possible.

Tracking Information

Tracking information will be provided once your order has been dispatched so you can monitor the delivery of your package.

Free Shipping

We are pleased to offer free shipping on all orders.