Terms of service

OVERVIEW

Welcome to MelloTouch! The terms “we”, “us” and “our” refer to MelloTouch. MelloTouch operates this store and website, including all related information, content, features, tools, products and services in order to provide you, the customer, with a curated shopping experience (the “Services”). MelloTouch is powered by Shopify, which enables us to provide the Services to you.

The following terms and conditions, together with any policies referenced herein (these “Terms of Service” or “Terms”) describe your rights and responsibilities when you use the Services.

Please read these Terms of Service carefully, as they include important information about your legal rights and cover areas such as warranty disclaimers and limitations of liability.

By visiting, interacting with or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms of Service or Privacy Policy, you should not use or access our Services.

SECTION 1 - ACCESS AND ACCOUNT

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence.

To use the Services, including browsing our store or purchasing any products or services we offer, you may be asked to provide certain information such as your email address, billing information, payment details, and shipping address. You represent and warrant that all information you provide is accurate, current and complete.

You are solely responsible for maintaining the security of your account credentials and for all activity under your account. You may not transfer, sell, assign, or license your account to any other person.

SECTION 2 - OUR PRODUCTS

We make every effort to display our products as accurately as possible. However, colors and product appearance may vary depending on the device used to access the store and your screen settings.

Results from skincare devices may vary from person to person and typically require consistent use over several weeks.

We do not guarantee that the appearance or quality of any products will exactly match what is displayed on your device.

All product descriptions are subject to change at any time without notice. We reserve the right to discontinue any product at any time and may limit the quantities of any products offered.

SECTION 3 - ORDERS

When you place an order, you are making an offer to purchase. MelloTouch reserves the right to accept or decline any order at our discretion.

Your order is not accepted until payment has been successfully processed and confirmation has been sent to you.

By placing an order, you agree that the product information, usage recommendations, and expectations have been clearly presented before purchase.

Please review your order carefully before submitting it, as cancellation requests may not always be possible after an order has been processed.

Your purchases are subject to our Refund Policy.

SECTION 4 - PRICES AND BILLING

Prices, discounts and promotions are subject to change without notice. The price charged will be the price displayed at the time the order is placed.

Posted prices may not include taxes, shipping, handling, customs duties or import charges.

You agree to provide accurate billing and payment information and to update such information as necessary to complete your transactions.

SECTION 5 - SHIPPING AND DELIVERY

Delivery times are estimates only and are not guaranteed. We are not responsible for delays caused by shipping carriers, customs processing, or events outside our control.

Once the product has been transferred to the shipping carrier, the risk of loss passes to the customer.

SECTION 6 - INTELLECTUAL PROPERTY

All content available through the Services, including text, graphics, logos, images, videos, product designs and layout, is owned by MelloTouch or its licensors and is protected by intellectual property laws.

You may use the Services only for personal, non-commercial purposes. Any reproduction, duplication, copying or exploitation of the Services without written permission is prohibited.

SECTION 7 - OPTIONAL TOOLS

We may provide access to third-party tools that we do not monitor or control. Your use of such tools is entirely at your own risk and subject to the terms provided by the third-party provider.

SECTION 8 - THIRD-PARTY LINKS

Our Services may include links to third-party websites. We are not responsible for the content, policies or practices of those third-party websites.

SECTION 9 - RELATIONSHIP WITH SHOPIFY

MelloTouch is powered by Shopify, which enables us to provide the Services to you. However, any purchases made through the store are transactions directly between you and MelloTouch. Shopify is not responsible for any issues related to your purchases.

SECTION 10 - PRIVACY POLICY

All personal information collected through the Services is subject to our Privacy Policy.

SECTION 11 - FEEDBACK

If you submit feedback, suggestions, reviews or other content to us, you grant MelloTouch a perpetual, worldwide, royalty-free license to use such feedback for any purpose including improving our services.

SECTION 12 - ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on the website that contains typographical errors, inaccuracies or omissions related to product descriptions, pricing or availability. We reserve the right to correct such errors at any time without prior notice.

SECTION 13 - PROHIBITED USES

You may not use the Services for any unlawful or prohibited purpose, including violating intellectual property rights, transmitting malicious code, or engaging in fraudulent activity.

SECTION 14 - TERMINATION

We may terminate or suspend your access to the Services at any time without notice if you violate these Terms.

SECTION 15 - DISCLAIMER OF WARRANTIES

The Services and all products are provided “as is” and “as available” without warranties of any kind.

SECTION 16 - LIMITATION OF LIABILITY

To the fullest extent permitted by law, MelloTouch shall not be liable for any indirect, incidental or consequential damages resulting from your use of the Services or products.

SECTION 17 - INDEMNIFICATION

You agree to indemnify and hold harmless MelloTouch and its affiliates from any claims resulting from your breach of these Terms.

SECTION 18 - SEVERABILITY

If any provision of these Terms is determined to be invalid, the remaining provisions will remain in effect.

SECTION 19 - WAIVER; ENTIRE AGREEMENT

These Terms constitute the entire agreement between you and MelloTouch regarding the Services.

SECTION 20 - ASSIGNMENT

You may not transfer or assign these Terms without our written consent.

SECTION 21 - GOVERNING LAW

These Terms of Service shall be governed by and construed in accordance with the laws of the United Kingdom.

SECTION 22 - HEADINGS

Section headings are included for convenience only and do not affect the interpretation of these Terms.

SECTION 23 - CHANGES TO TERMS OF SERVICE

We reserve the right to update or modify these Terms at any time by posting changes on this page.

SECTION 24 - CONTACT INFORMATION

Questions about the Terms of Service should be sent to:

support@mellotouch.com